GRAD GALLERY / POLICIES
Shipping, returns & refunds
Updated October 2, 2026
Before you buy
Read the artwork description, dimensions, condition, price, and shipping terms for your chosen listing before paying. Sample artwork is not for sale. Current checkout is limited to United States shipping addresses. If delivery timing or return conditions are unclear, contact gradgalleryco@gmail.com before purchasing.
Shipping
Shipping charges are shown at checkout. Delivery arrangements depend on the artwork and its listing terms. Contact us with your order reference for shipping questions or a delivery problem. Do not assume a delivery date that is not stated in the listing or confirmed by our team.
Damaged, missing, or incorrect artwork
Contact gradgalleryco@gmail.com promptly with your order reference and a description of the issue. For damage or an incorrect item, include photos of the artwork and packaging when possible, and keep the packaging while we review the issue. Do not send payment card details. We will review the order and discuss the appropriate resolution.
Cancellation and return requests
Email us to request cancellation or a return. Include your order reference and reason. Whether a cancellation or change-of-mind return can be accepted depends on fulfillment status and the conditions disclosed for that listing. Contact us before sending artwork back so we can confirm the return address, packaging, shipping responsibility, and next steps.
Refund processing
When a refund is approved, it is processed through Stripe to the original payment method. Your bank or payment provider controls when it appears in your account. The refund amount and any treatment of shipping charges will be confirmed for your request. This policy does not limit rights available under applicable law.